Refund policy


Cancellation policy + cancellation form & voluntary return policy


Consumers are entitled to a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed:


Cancellation policy + cancellation form

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.In order to exercise your right of withdrawal, you must inform us (KETTLER Trading GmbH, Bleichstr. 64-66, 60313 Frankfurt am Main, Germany, Tel .: +49 69 3486 8727, E-Mail: by means of a clear declaration ( e.g. a letter sent by post or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.Consequences of the withdrawalIf you withdraw from this contract, we have to repay all payments that we have received from you, with the exception of delivery costs, immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.You have to send the goods to us, KETTLER Trading GmbH, Bleichstr. 64-66, 60313 Frankfurt to return or to hand over. The deadline is met if you send the goods before the period of fourteen days has expired. We bear the costs of returning the goods. You must pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.Withdrawal formIf you want to cancel the contract, please fill out this form and send it back.

KETTLER Trading GmbH
Bleichstr. 64-66
60313 Frankfurt am Main

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)


Bestellt am (*) ____________ / erhalten am (*) _________________

Name des/der Verbraucher(s) _______________________________

Anschrift des/der Verbraucher(s) _____________________________

Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)
(*) Unzutreffendes streichen