Shipping

Shipping costs Germany

Order value Shipping costs
0 - 149,00 € 4,99 €
150,00 - 398,00 € 9,99 €
399,00 - 1400,00 € 29,99 €
from 1401,00 € 39,99 €

Shipping costs outside Germany

Country Order value Order value Order value
0 - 149,00 € 150,00 - 1400,00 € from 1401,00 €
Austria 9,99 € 39,99 € 59,99 €
France 14,99 € 79,99 € 89,99 €
Italy 17,99 € 79,99 € 89,99 €
Czech Republic 17,99 € 79,99 € 89,99 €
Finland 14,99 € 79,99 € 99,99 €
Luxembourg 9,99 € 79,99 € 89,99 €
Poland 14,99 € 49,99 € 89,99 €
Spain 19,99 € 79,99 € 89,99 €

Delivery time

National

The delivery time for our table tennis tables is 5-7 business days. For all other products usually 2-4 business days. Please note that on certain holidays (Christmas, Easter, etc.) there may be delays of 2-3 days.

International

The delivery time of your table tennis table to Austria is about 10 business days, depending on the region. Please note that on certain holidays (Christmas, Easter etc.) there may be delays of 2-3 days.

Delivery time for all other countries is 2-3 weeks for table tennis tops, 1-2 weeks for all other products.

Please note that there can always be delays in shipping, which unfortunately we can not influence. However, we do our best in constant exchange with the shipping service provider to bring the goods to you as soon as possible.

If the desired destination country is not available, the shipping and the respective costs can be requested at any time. In this case pleasecontact .

Delivery and shipping conditions

The delivery of goods will be made by shipping to the delivery address provided by the customer, unless otherwise agreed. When processing the transaction, the delivery address provided by the customer to Kettlershop.com is decisive.

If there are several items in the order, the delivery will be based on the item with the longest delivery time.

Shipping table tennis plates

Shipping TT-Tables to Germany, Austria by DHL:

  • Home Delivery Service (2-man handling).
  • To the first lockable door(exception: K15, to the curb)
  • Delivery takes place between 8 and 16 o'clock
  • including notification by telephone

Shipping of TT panels to other countries by forwarding agency GEIS

  • To the curb
  • incl. telephone notification

Before delivery, the forwarding agent will contact you by phone to arrange an exact date with you. It is necessary that a domestic telephone number is deposited.

If the delivery of the goods fails for reasons for which the customer is responsible, the customer shall bear the reasonable costs incurred by the seller as a result.

This does not apply with regard to the costs for the outward shipment if the customer effectively exercises his right of withdrawal. For the return costs, if the customer effectively exercises the right of withdrawal, the provision made in this regard in the seller's cancellation policy shall apply.

Shipping area Kind+Spiel / table tennis accessories

The shipment is carried out by DHL.

Desired delivery date

If a certain desired delivery date for a table tennis table is desired, then this can be requested in writing via info@kettlershop.com. The costs for this are to be borne by the customer. The costs for this are to be borne by the customer and amount to plus 39.90 €(delivery on weekdays) This applies only to shipments to Germany. In all other countries a requested delivery date is not possible. Please note that only the day can be specified here, but not a time window.

Where is my order?

After delivery to the responsible shipping company you will receive a confirmation that also contains the shipment number. So you can always see exactly what the current status of your delivery is.

If you still have questions or your order is outside the delivery period, you can contact us at any time and we will check the shipment.