Service

What makes KETTLER so special?

Quality

We attach great importance to offering products of impeccable quality. Material and workmanship are very important to us.

Packaging

Our children and play products and our table tennis accessories are delivered in a carton and are placed in such a way that damage is rarely caused during transport.

Some of our table tennis tables (K1,K3,K5,K10) are delivered as a kit. It is very important to us that the parts arrive well packed. So that the individual parts in the box do not slip back and forth, we also pay attention to an exact arrangement.

Since the corners and edges of the plate halves are on the outside, these are additionally protected by several layers inside the cardboard box:

Delivery

Our table tennis tables are delivered within Germany by a 2-man handling. To make sure that you can accept the delivery, the shipping company will contact you in advance by phone to arrange a delivery date with you.

All other items are shipped as a parcel, on weekdays usually on the same or the following day.

Service

Our support leaves no request unanswered! We try to answer all requests within 24 hours! On weekends this can sometimes take a little longer, but don't worry: Your question will not be lost and you will get an answer promptly!

Directly from the manufacturer

Since your concerns come directly to us, without any intermediate routes through dealers, we can answer all questions accurately and also handle all concerns about exchanges, complaints or product questions immediately.