FAQ

What are the delivery times for the table tennis tables?

Within Germany:

The delivery time of your table tennis table is 5-7 working days, depending on the region in Germany. Please note that there may be delays of 2-3 days on certain public holidays (Christmas, Easter, etc.).

To Austria and France, Italy:

The delivery time of your table tennis table is approx. 10 working days, depending on the region in Austria. Please note that there may be delays of 2-3 days on certain public holidays (Christmas, Easter, etc.).

How are the ping pong tables delivered?

The table tennis table is delivered with a two-man delivery (Hermes Home Delivery). Hermes will contact you by phone to make an appointment. This applies to deliveries to Germany & Austria.

The delivery takes place up to the first lockable door.

How much are the shipping costs?

Shipping within Germany:

Order value

Shipping

0 - 150 €4.99 €

151 - 398 €

9.99 €
399 - 1550 €29.90 €


To Austria: 39.90 €

To other European countries: 59.90 €

How are the covers delivered?

The covers are delivered with DHL.

Can I specify a preferred delivery date for table tennis tables?

There is also the option of arranging a desired delivery day for Hermes Home Delivery (only possible in Germany). The customer bears the costs. Please note that we need approx. 10 days lead time for a desired delivery day and cannot set a time window.

If you are interested and have further questions, please contact our service team

Does the subsequent change of the delivery address cost?

Since Hermes maintains large depots for the different regions in Germany, changes of address, which also include a change of depot, may result in costs that the customer has to bear. This must be requested individually for each order.

If you are interested and have further questions, please contact our service team

Is the table tennis table delivered assembled?

Our table tennis tables models K1, K3, K5 and K10 are only available as a kit for self-assembly. Only the K15 Outdoor is delivered pre-assembled.

We do not have any staff available who can help with the construction.

What happens if I have items with different delivery times in my order?

The delivery time is always based on the item with the longest delivery time, so we only send your order when everything is there. If you want a separate delivery, please contact our service team.

Are there any video assembly instructions?

On the written assembly instructions that are included you will find a QR code that will automatically redirect you to a YouTube tutorial. There the assembly is explained step by step.

Are rackets and balls included?

Balls and rackets are not included. But can be purchased separately in our shop.

Which models does the KETTLER cover fit on?

Our KETTLER cover hood fits all KETTLER table tennis models, but also all other table tennis tables that have the same dimensions.

What are the dimensions of the table tennis tables?

Parking position

  • K1 models: L = 155.5 cm (identical to the net) x W = 74 cm x H = 165.5 cm
  • K3 models: L = 152.5 cm (with net 185 cm) x W = 73 cm x H = 159 cm
  • K5 models: L = 152.5 cm (with net 184 cm) x W = 72 cm x H = 155 cm
  • K10 models: L = 152.5 cm (with net 184 cm) x W = 72 cm x H = 155 cm
  • K15 model: L = 185 cm x W = 64 cm x H = 159 cm

Playing position

  • K1 models: L = 274 cm W = 155.5 cm (with net) x H = 76 cm (with net 91.5 cm)
  • all other models: L = 274 cm W = 185 cm (with net) x H = 76 cm (with net 91.5 cm)

The pure playing area at all tables corresponds to the international tournament dimensions:

L = 274 cm x W = 152.5 cm x H = 76 cm

Are there still spare parts for my old KETTLER table tennis table?

The KETTLER table tennis models until 2019 and all accessory products are no longer produced, but have been replaced by a completely new 2020 program under new management.

In this context, the difficult decision was made to discontinue the production of spare parts for table tennis tables by 2019.

The parts of the new 2020 models cannot be used for the old models.

Who is KETTLER Trading GmbH?

KETTLER Trading GmbH is the owner of the rights for table tennis and children's toys. KETTLER Trading GmbH manufactures or has manufactured on behalf of KETTLER Trading GmbH in Germany, Europe and Asia, among others. All products are subject to strict quality tests and meet the strict national and EU consumer regulations. In addition, KETTLER Trading GmbH commissions more extensive voluntary tests for most products from recognized testing companies.

How does the article availability come about?

On every product page we state whether the desired item is available from KETTLER Trading GmbH and (if so) within what period it can be delivered. This information is determined dynamically from the KETTLER Trading GmbH ordering system and is subject to daily updates. The delivery times shown guarantee a reliable service for our customers.

What are the general terms and conditions?

You can find the general terms and conditions here ->